EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F日本語版) : ITSM20F日本語

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EXIN ITSM20F日本語 Exam Syllabus Topics:

EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F日本語版) Sample Questions:

Question 1

リリースの成功と失敗は測定されるものとします。これらの測定値には何が含まれますか?

A. 変更要求 (RFC)
B. リリースの頻度と種類
C. 発売日
D. リリース後の期間におけるリリースに関連したインシデント

Question 2

ISO/IEC 27001 と ISCWIEC 20000 の両方に共通する概念は何ですか?

A. キャパシティ管理
B. 情報セキュリティ管理
C. インシデント管理
D. リリース管理

Question 3

ISO/IEC 20000 によると、サービス プロバイダーと顧客は、サービス範囲の変更について話し合うサービス レビュー ミーティングに出席する最低頻度はどれくらいですか?

A. 毎月
B. ビジネス上サービスを変更する必要がある場合のみ
C. 毎年
D. 四半期ごと

Question 4

企業は継続的改善の原則を適用することを決定しました。この決定によりどのようなアクションが生じるでしょうか?

A. 顧客満足度を分析し、その結果として得られるアクションを特定する
B. 内部サービス組織の評価を開始します
C. 現状を分析および評価して、改善すべき領域を特定します。
D. サービス管理システムを少なくとも年に一度見直します。

Question 5

問題管理のアクティビティの 1 つは、傾向を理解するために、構成管理データベース (CMDB) に保持されている過去のインシデントと問題のデータを分析することです。
問題管理のどの側面がこれを実現しますか?

A. 根本原因の特定
B. プロアクティブな問題管理
C. エラー制御
D. 問題の制御

Solutions: