EXIN IT Service Management Foundation based on ISO/IEC 20000 (EX0-115日本語版) : EX0-115日本語
- Exam Code: EXIN
- Exam Name: IT Service Management Foundation based on ISO/IEC 20000 (EX0-115日本語版)
- Updated: Sep 03, 2026
- Q & A: 136 Questions and Answers
About EXIN IT Service Management Foundation based on ISO/IEC 20000 (EX0-115日本語版) : EXIN Exam
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EXIN EX0-115日本語 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Introduction to IT Service Management | 15% | - Core concepts of IT service management
|
| Topic 2: Service Design and Transition | 5% | - Planning and design
|
| Topic 3: Service Delivery Processes | 15% | - Availability management - Service level management - Capacity management - Information security management - Financial management for services - Service continuity management |
| Topic 4: Control Processes | 20% | - Change management - Configuration management - Release and deployment control |
| Topic 5: Resolution Processes | 10% | - Problem management - Service request management - Incident management |
| Topic 6: Relationship Processes | 15% | - Supplier management - Business relationship management |
| Topic 7: The Service Management System (SMS) | 20% | - SMS concepts and requirements
|
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