Salesforce Certified Slack Consultant : Slack-Con-201

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Salesforce Slack-Con-201 Exam Syllabus Topics:

Salesforce Certified Slack Consultant Sample Questions:

1. You are working with a client on a Slack Business+ plan that has more than 200 employees. The client often works with external partners and has a vision to keep work in Slack as organized as possible while also providing space to create connections outside of daily responsibilities.
Which activity would NOT be included in your project plan?

A) Discovery
B) Governance
C) Grid design
D) Channel strategy

2. You are enabling your client on best practices for a Slack rollout communication plan.
Which set of components should you highlight to your client?

A) Objective, channel setup recommendations and delivery method
B) Target audience, channel setup recommendations and delivery method
C) Target audience, objective and delivery method
D) Objective, channel setup recommendations and target audience

3. When providing your client with an executive summary of their selected grid design, which three key pieces of information should you include?

A) Admin processes
B) Workspace(s) and access level
C) Channel recommendations
D) User analytics and KPIs
E) Training recommendations
F) Grid design benefits and considerations

4. You are designing a learning plan for your client. You are trying to determine the best way to provide enablement for their twenty Workspace Admins who are spread evenly across North America, China and Australia. The statement of work (SOW) only specifies one Admin Essentials training.
What recommendation can you make to provide admin training materials within the scope of the project?

A) Offload Admin Essentials training to the client's IT team.
B) Suggest all Workspace Admins direct their questions to 24/7 support.
C) Create a tailored series of videos geared towards Workspace Admins.
D) Revise the SOW to include Admin Essentials sessions for each time zone.

5. Which discovery question will best help you understand your client's security concerns and guidelines?

A) Which internal teams collaborate most frequently in your current organization?
B) What user support model does your organization use today to answer IT and Slack-related questions?
C) Is there frequent external collaboration between your organization and external parties such as customers and vendors today?
D) Are there groups within the organization that need more restrictive permissions or access than a typical employee?

Solutions: