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| Section | Weight | Objectives |
|---|---|---|
| Decision Strategies | 25% | - Strategy Design
|
| Engagement Policies | 12% | - Policy Configuration
|
| Business Agility in Customer Engagement | 10% | - Operational Excellence
|
| AI and Arbitration | 8% | - Decision Prioritization
|
| Channels | 10% | - Channel Integration
|
| Contact Policy and Volume Constraints | 13% | - Contact Governance
|
| Actions and Treatments | 12% | - Action Management
|
| Next-Best-Action Concepts | 10% | - Customer Engagement Fundamentals
|
1. Myco, a telecom company, has recently implemented Pega Customer Decision Hub. Now, the company wants to move away from traditional marketing and leverage the always-on outbound capabilities.
What artifact do you configure to translate the traditional segments used to identify the target audience?
A) Segmentation
B) Engagement policies and Arbitration
C) Contact policies
D) Audience
2. U+ Bank wants to offer credit cards only to low-risk customers. The customers are divided into various risk segments from Good to Very Poor. The risk segmentation rules that the business provides use the Average Balance and the customer Credit Score.
As a decisioning consultant, you decide to use a decision table and a decision strategy to accomplish this requirement in Pega Customer Decision Hub.
Using the decision table, which label is returned for a customer with a credit score of 240 and an average balance 35000?
A) Poor
B) Good
C) Very Poor
D) Fair
3. To access a property from an unconnected component, you use the____________.
A) customer-dot-property construct
B) component-dot-property construct
C) dot-property value directly
D) property value
4. U+ Bank uses a Next-Best-Action decision strategy to automatically approve credit card limit changes requested by customers. A scorecard model determines the customer credit score.
The automatic approval of credit card limits are processed based on the following criteria set by the bank:
The bank wants to change the threshold value for the USD 2000 credit limit from "<175" to "<200".
As a Strategy Designer, how do you implement this change?
A) Map the score value in the decision strategy to "<=200".
B) Change in the strategy the condition from ".pxSegment <=175" to ".pxSegment <=200"
C) Change the cutoff value in the results tab of the scorecard decision component
D) Change the cutoff value in the results tab of the scorecard model
5. To reference a customer property in a strategy, you need to prefix the property name with the keyword______________.
A) "Customer."
B) No prefix. Use directly the property name.
C) "Data."
D) '' .''
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: C | Question # 3 Answer: B | Question # 4 Answer: D | Question # 5 Answer: D |
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