Pegasystems Pega Certified Decisioning Consultant (PCDC) 86V1 : PEGAPCDC86V1

  • Exam Code: Pegasystems
  • Exam Name: Pega Certified Decisioning Consultant (PCDC) 86V1
  • Updated: Aug 24, 2026
  • Q & A: 60 Questions and Answers

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Pegasystems PEGAPCDC86V1 Exam Syllabus Topics:
SectionWeightObjectives
Decision Strategies25%- Strategy Design
  • 1. Aggregation components
  • 2. Decision strategy components
  • 3. Filtering and prioritization
  • 4. Adaptive analytics
  • 5. Credit risk and customer score strategies
Engagement Policies12%- Policy Configuration
  • 1. Engagement strategies
  • 2. Customer journeys
  • 3. Eligibility rules
  • 4. Applicability rules
  • 5. Suitability rules
Business Agility in Customer Engagement10%- Operational Excellence
  • 1. Change management
  • 2. Offer lifecycle management
  • 3. Revision management
  • 4. Business operations processes
AI and Arbitration8%- Decision Prioritization
  • 1. Propensity and adaptive models
  • 2. Business value and weighting
  • 3. Action arbitration
  • 4. Prioritization formulas
Channels10%- Channel Integration
  • 1. Email channel configuration
  • 2. Third-party channel integration
  • 3. Web channel implementation
  • 4. Real-time containers
Contact Policy and Volume Constraints13%- Contact Governance
  • 1. Volume constraints
  • 2. Contact policies
  • 3. Outbound communication limits
  • 4. Avoid customer overexposure
Actions and Treatments12%- Action Management
  • 1. Configure web offers
  • 2. Define and manage actions
  • 3. Configure outbound offers
Next-Best-Action Concepts10%- Customer Engagement Fundamentals
  • 1. One-to-one customer engagement
  • 2. Define target populations
  • 3. Optimize customer value
  • 4. Always-on outbound concepts
Pegasystems Pega Certified Decisioning Consultant (PCDC) 86V1 Sample Questions:

1. Myco, a telecom company, has recently implemented Pega Customer Decision Hub. Now, the company wants to move away from traditional marketing and leverage the always-on outbound capabilities.
What artifact do you configure to translate the traditional segments used to identify the target audience?

A) Segmentation
B) Engagement policies and Arbitration
C) Contact policies
D) Audience


2. U+ Bank wants to offer credit cards only to low-risk customers. The customers are divided into various risk segments from Good to Very Poor. The risk segmentation rules that the business provides use the Average Balance and the customer Credit Score.
As a decisioning consultant, you decide to use a decision table and a decision strategy to accomplish this requirement in Pega Customer Decision Hub.

Using the decision table, which label is returned for a customer with a credit score of 240 and an average balance 35000?

A) Poor
B) Good
C) Very Poor
D) Fair


3. To access a property from an unconnected component, you use the____________.

A) customer-dot-property construct
B) component-dot-property construct
C) dot-property value directly
D) property value


4. U+ Bank uses a Next-Best-Action decision strategy to automatically approve credit card limit changes requested by customers. A scorecard model determines the customer credit score.
The automatic approval of credit card limits are processed based on the following criteria set by the bank:

The bank wants to change the threshold value for the USD 2000 credit limit from "<175" to "<200".
As a Strategy Designer, how do you implement this change?

A) Map the score value in the decision strategy to "<=200".
B) Change in the strategy the condition from ".pxSegment <=175" to ".pxSegment <=200"
C) Change the cutoff value in the results tab of the scorecard decision component
D) Change the cutoff value in the results tab of the scorecard model


5. To reference a customer property in a strategy, you need to prefix the property name with the keyword______________.

A) "Customer."
B) No prefix. Use directly the property name.
C) "Data."
D) '' .''


Solutions:

Question # 1
Answer: B
Question # 2
Answer: C
Question # 3
Answer: B
Question # 4
Answer: D
Question # 5
Answer: D

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