Oracle Service Center 2021 Implementation Essentials : 1Z0-1038-21

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Oracle 1Z0-1038-21 Exam Syllabus Topics:

Oracle Service Center 2021 Implementation Essentials Sample Questions:

Question 1

Which two statementsare true about the Organization object in Service Cloud?

A. It has a one-to-one relation with contacts.
B. It is widely used in Business-to-Business scenarios.
C. It has a one-to-many relation with contacts.
D. It is required to create an incident.
E. It can be associated with incidents directly.

Question 2

Which two REST API calls can be used to retrieve account information with ID 3?

A. https://yoursite.domain/services/rest/connect /v1.3/accounts/ID/3
B. https://yoursite.domain/services/rest/connect /latest/accounts/3
C. https://yoursite.domain/services/rest/connect /v1.3/accounts_ID/3
D. https://yoursite.domain/services/rest/connect /v1.3/accounts/3
E. https://yoursite.domain/services/rest/connect /latest/accounts/ID/3
F. https://yoursite.domain/services/rest/connect /latest/accounts_ID/3

Question 3

An agent tries to open an incident from his or her recent items.
Which three components determine what appears to the agent on opening an incident record?

A. Workspace rules
B. Profile navigation assignment
C. Configuration settings
D. Profile functionalpermissions
E. SLAs
F. Profile workspace assignment

Question 4

When an incident is opened, your customerwants to have different workspaces opened based on the products selected in the "Ask a Question" form on the Customer Portal pages.
Which three elements are necessary to design the workflow?

A. Workspace
B. Return
C. Decision
D. Load
E. Entry Point
F. Set Fields

Question 5

How many rows can be returned by a tabular query?

A. 1000
B. 100
C. Unlimited
D. 100000
E. 10000

Solutions: