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Oracle B2B Service 2020 Implementation Essentials : 1Z0-1064-20
- Exam Code: Oracle
- Exam Name: Oracle B2B Service 2020 Implementation Essentials
- Updated: Oct 26, 2026
- Q & A: 78 Questions and Answers
About Oracle B2B Service 2020 Implementation Essentials : Oracle Exam
Why wait for shipping when your exam date is already fixed? Order the Oracle B2B Service 2020 Implementation Essentials 1Z0-1064-20 practice material from DumpsTests and the download reaches your inbox within a minute of payment — your 2026 study plan can start tonight.
Oracle 1Z0-1064-20 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Knowledge Management | - Knowledge Setup and Administration
|
| Topic 2: Analytics and Reporting | - Reporting and Dashboard Configuration
|
| Topic 3: Digital Customer Service | - Customer Self-Service Configuration
|
| Topic 4: Configuring Initial Setup for Oracle B2B Service | - Enable Oracle B2B Service features
|
| Topic 5: Entitlements and Service Levels | - Configure Entitlement Management
|
| Topic 6: Service Request Management | - Configure Service Requests
|
1Z0-1064-20 Exam FAQ: What Candidates Ask About Oracle B2B Service 2020 Implementation Essentials
The 1Z0-1064-20 exam, officially known as Oracle B2B Service 2020 Implementation Essentials, is the Oracle test that leads to the Oracle Engagement Cloud Service certification at the Implementation Specialist level. Passing it validates the skills employers expect from a certified professional. It is also associated with related credentials such as Oracle B2B Service 2020 Certified Implementation Specialist.
The 1Z0-1064-20 exam contains 58 questions, and you have 90 minutes to complete them. Work out your per-question pace before test day, and flag slow items instead of stalling on them — time pressure, not knowledge, sinks many first attempts. Timed mock exams in the DumpsTests test engines are the most reliable way to build that rhythm.
The passing score for the 1Z0-1064-20 exam is 62%, and the official registration fee is USD 245. If you miss the mark, a retake means paying the full fee again, so book your seat only when you are ready. A practical benchmark: score consistently above the passing line on timed practice tests before scheduling the real exam.
No mandatory prerequisite exam required. Oracle recommends implementation experience and relevant Oracle CX Service training.
Entry requirements can change, so confirm the latest conditions on the official exam page: https://www.oracle.com/education/certification/.
Yes. A free PDF demo of the Oracle B2B Service 2020 Implementation Essentials questions is available, so you can check the question style and answer quality before you pay. Every purchase also includes 365 days of free updates, and if the product expires you can renew the update service at a 50% discount from your member zone.
If you take the corresponding 1Z0-1064-20 exam within 60 days of purchase and do not pass, you can apply for a full refund under the 100% Money Back Guarantee: submit a scan of your enrollment slip and your official Score Report (PDF) within 2 days of the exam date, and the claim is processed within 7 days. Attempts made within 3 days of purchase, downloads without an actual exam attempt, free materials, and expired orders are not eligible, and the candidate name must match the payer name. Prefer new material instead of a refund? You can exchange your purchase for two free products of equal value and keep the update service on your original product. As for delivery, the files are available for instant download and are also emailed to you within one minute of payment — if nothing arrives within 2 hours, contact customer service. There is no limit on how many computers you can install the product on.
The official Oracle B2B Service 2020 Implementation Essentials outline is organized into 6 domains. The first three are:
- Service Request Management
- Entitlements and Service Levels
- Configuring Initial Setup for Oracle B2B Service
See the complete exam topics section above for the full outline and the weighting of every domain.
Oracle B2B Service 2020 Implementation Essentials Sample Questions:
Question #1
Oracle Engagement Cloud provides tools to add or modify which six types of entities?
- A. Exports
- B. Fields
- C. Roles and privileges
- D. Icons
- E. Objects
- F. Themes
- G. Reports
- H. Object workflow
Correct Answer: A,B,E,G 🗳️
Question #2
A service agent can create tasks from different system areas.
Identify three modules where a service agent can create and associate tasks.
- A. Service requests
- B. Contacts
- C. Notes
- D. Sales opportunities
- E. Social network
Correct Answer: A,D,E 🗳️
Question #3
Your customer has the following requirement: when filtering service requests an agent wants to see by default all those service requests that are "New", whose channel type is "Web", and are assigned to them.
Which five activities should be completed by an agent on the SR list page in order to create an appropriate personalized service request search filter?
- A. Click the Show Advanced Search icon.
- B. In Advanced Search, confirm Record Set = Assigned to Me.
- C. Change the section identified with Status = New
- D. In Advanced Search, save and select the "Set as Default" box.
- E. In Advanced Search, Add Channel Type = Web.
- F. In Advanced Search, select Action > Update.
Correct Answer: A,B,C,D,E 🗳️
Question #4
Your client has noticed that inbound emails from customers are not creating or updating service requests.
Which step should they perform to automate it?
- A. Adjust permissions on all customer's profiles.
- B. Enable SVC_ENABLE_INBOUND_EMAIL_DEFAULT_PROCESSING.
- C. Adjust the inbound message filters.
- D. Enable SVC_SR_INBOUND_EMAIL_AUTO_UPDATE.
Correct Answer: D 🗳️
Question #5
You are creating or editing a SmartText entry. Which four options can you insert into the entry?
- A. Other SmartText entries
- B. Images
- C. URLs
- D. Text
- E. Tables
- F. Variables
Correct Answer: A,D,E,F 🗳️
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