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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Administration & Reporting | 15% | - Real-time monitoring - Historical reporting and statistics - System administration tools - Backup and restore procedures |
| Topic 2: Maintenance & Troubleshooting | 15% | - Upgrades and patches - System logs and alarms - Common issues and resolution - Performance tuning |
| Topic 3: System Overview & Architecture | 20% | - Symposium Express Call Center 4.2 components - System architecture and server roles - Hardware and software requirements |
| Topic 4: Installation & Configuration | 25% | - License management - Server installation and setup - Database configuration - Integration with Meridian 1/CS1000 |
| Topic 5: Call Routing & Management | 25% | - Agent configuration and login - Vector Directory Numbers (VDNs) - Vector commands and scripting - Skill-based routing |
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