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Microsoft Dynamics CRM 2011, Customization and Configuration : MB2-866
- Exam Code: Microsoft
- Exam Name: Microsoft Dynamics CRM 2011, Customization and Configuration
- Updated: Oct 27, 2026
- Q & A: 75 Questions and Answers
About Microsoft Dynamics CRM 2011, Customization and Configuration : Microsoft Exam
Effort well spent beats effort doubled. DumpsTests focuses your Microsoft Dynamics CRM 2011, Customization and Configuration preparation on what the exam actually tests — 75 practice questions across every official domain — so busy weeks still produce steady progress.
Microsoft MB2-866 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Configuring Organizational Structure | 15-20% | - Inheritance and hierarchy - Business units - Deployment models |
| Topic 2: Customizing Entities and Attributes | 20-25% | - Attribute types and configuration - Entity properties and behaviors - System vs custom entities |
| Topic 3: Customizing Forms, Views and Charts | 15-20% | - Form design and layout - Chart and dashboard configuration - View creation and filtering |
| Topic 4: Customizing Relationships and Mappings | 10-15% | - Field mapping - Relationship behaviors - 1:N, N:1, N:N relationships |
| Topic 5: Managing Users, Teams and Security | 20-25% | - Field-level security - User creation and management - Team types and administration - Security roles and privileges |
| Topic 6: Configuring Auditing and Solutions | 15-20% | - Enabling and managing auditing - Import, export and deployment of solutions - Managed vs unmanaged solutions |
MB2-866 Exam FAQ: Clear Answers
The official Microsoft Dynamics CRM 2011, Customization and Configuration outline splits the exam into 6 domains, led by Customizing Relationships and Mappings (10-15%), Configuring Organizational Structure (15-20%), and Managing Users, Teams and Security (20-25%). The complete breakdown is in the topics section above; DumpsTests's 75 practice questions cover every domain listed.
A complete preparation package: 75 practice questions for the Microsoft Dynamics CRM 2011, Customization and Configuration exam in three formats — a printable, expert-prepared PDF with instant download; a Desktop Test Engine for Windows that simulates the real exam with two practice modes and works offline; and an Online Test Engine for any browser on Windows, Mac, Android, and iOS with test history and performance review. Also included: a free demo, 365 days of free updates, a 50% renewal discount afterward, unlimited computer installations, 24-hour online customer service, and remote assistance from professional personnel when needed.
The Microsoft Dynamics CRM 2011, Customization and Configuration exam includes 75 to answer within 140 minutes. Rehearsing that pace in the DumpsTests Desktop Test Engine turns time pressure into a familiar routine.
No mandatory prerequisites; recommended working knowledge of Microsoft Dynamics CRM 2011 and basic database concepts Rules are updated occasionally, so confirm the current requirements on the official Microsoft exam page before you book.
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The MB2-866 exam is a Microsoft certification exam validating the knowledge in the Microsoft Dynamics CRM 2011, Customization and Configuration syllabus shown above. It contributes to these credential paths: MCTS: Microsoft Dynamics CRM 2011 Applications (MB2-868), MCTS: Microsoft Dynamics CRM 2011 Installation and Deployment (MB2-867), MCTS: Extending Microsoft Dynamics CRM 2011 (MB2-876). Candidates take it to prove their skills to employers in 2026's market, and DumpsTests prepares them with 75 practice questions in PDF, Desktop Test Engine, and Online Test Engine formats.
Microsoft recommends these training resources for the Microsoft Dynamics CRM 2011, Customization and Configuration exam:
- Microsoft Official Course 80294B
- Microsoft Dynamics CRM 2011 Customization and Configuration Learning
Combine the official training with the 75 practice questions from DumpsTests — that pairing reveals what you have truly absorbed.
In-person proctored exam at Prometric test centers; retired, no longer available for registration Register for the Microsoft Dynamics CRM 2011, Customization and Configuration exam through these official channels:
After booking, your DumpsTests practice questions arrive by email within 1 minute — preparation can begin immediately.
The Microsoft Dynamics CRM 2011, Customization and Configuration exam requires 700 to pass, and registration costs USD 127. Retakes cost the same again, so a readiness check with the DumpsTests practice engines is a worthwhile step before booking.
Microsoft Dynamics CRM 2011, Customization and Configuration Sample Questions:
Question #1
You create a custom Microsoft Dynamics CRM 2011 entity in an unmanaged solution. You need to configure the solution to ensure that new forms cannot be created for the entity. Which of the following are possible ways to achieve the goal? (Choose all that apply.)
- A. Set the Can be customized managed property to false. Export the customization as a managed solution.
- B. Set the Can be customized managed property to true. Set the New forms can be created managed property to true. Export the customization as an unmanaged solution.
- C. Set the Can be customized managed property to true. Set the New forms can be created managed property to false. Export the customization as an unmanaged solution.
- D. Set the Can be customized managed property to false. Export the customization as an unmanaged solution.
- E. Set the Can be customized managed property to true. Set the New forms can be created managed property to false. Export the customization as a managed solution.
Correct Answer: A,E 🗳️
Question #2
When mapping an option set in Microsoft Dynamics CRM 2011, which of the following statements is true?
- A. The order in which options are added to an option set does not affect the mapping.
- B. If you modify the option descriptions in an option set in a field that is mapped to another entity, the system synchronizes the changes in the mapped entity and in any existing data records.
- C. The option description must be the same in both option sets.
- D. The integer-based option values must be the same in both option sets.
Correct Answer: D 🗳️
Question #3
In Microsoft Dynamics CRM 2011 on-premises, you create a custom entity named Offices that stores information about office locations where contacts work. Each contact works at a single office location. You need to ensure that if an Offices record is deleted, associated Contacts records are not. Which type of one-to-many (1:N) relationship should you create between the Offices and Contacts entities?
- A. custom to system parental relationship
- B. system to custom parental relationship
- C. custom to system referential relationship
- D. system to custom referential relationship
Correct Answer: C 🗳️
Question #4
You need to create a new custom mobile form for an entity in a Microsoft Dynamics CRM 2011 organization. Which fields are selected by default for the mobile form?
- A. all fields that exist on the default mobile form
- B. all required fields and only the required fields
- C. none; you must manually add fields to the custom mobile form
- D. all fields that exist on the default main form
Correct Answer: A 🗳️
Question #5
You are using Microsoft Dynamics CRM 2011. You need to add a view to a custom entity in a managed solution. What should you do?
- A. In the managed properties of the custom entity, set Can be customized to True. Then add the required view.
- B. In the managed properties of the custom entity, set New views can be created to True. Then add the required view.
- C. Copy an existing view on the custom entity, and then make the required changes on the copied view.
- D. Navigate to the custom entity, and then add the required view.
Correct Answer: D 🗳️
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