Microsoft Dynamics 365 Field Service Functional Consultant (MB-240日本語版) : MB-240日本語

  • Exam Code: Microsoft
  • Exam Name: Microsoft Dynamics 365 Field Service Functional Consultant (MB-240日本語版)
  • Updated: Aug 26, 2026
  • Q & A: 230 Questions and Answers

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About Microsoft Dynamics 365 Field Service Functional Consultant (MB-240日本語版) : Microsoft Exam

MB-240: Microsoft Dynamics 365 for Field Service Exam Certified Professional salary

The average salary of a MB-240: Microsoft Dynamics 365 for Field Service Exam Certified Expert in

  • England - 40,532 POUND
  • Europe - 40,547 EURO
  • United State - 60,000 USD
  • India - 6,00,327 INR
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The Microsoft MB-240 exam evaluates a number of knowledge areas, which are classified into several topics. These sections are highlighted below:
  • Implementing Connected Field Services (10-15%)

    This module includes the students’ ability to implement connected Field Service with IoT Hub and describe the use cases for IoT. It also includes the details of the management of security roles and identification of the use cases for IoT.

  • Scheduling and Dispatching Work Orders (25-30%)

    This subject area includes the details of the management of scheduling options, scheduling work orders with the use of Schedule Assistant and Schedule Board, implementation of scheduled Board and Schedule Assistant, as well as configuration of Resource Scheduling Optimization (RSO) and Universal Resource work orders.

  • Managing Inventory and Purchasing (5-10%)

    This area includes the evaluation of one’s skills in managing inventory, purchasing, and product returns as well as creating return merchandise authorizations. You need to know how to set up warehouses and inventory, create child assets, and finalize returns.

  • Managing Field Service Mobility (10-15%)

    Attempting the questions aligned to this section, the individuals need to be able to perform the installation and configuration of mobile apps, management of mobile projects, and modification of configuration settings.

  • Managing Work Orders (15-20%)

    The second domain revolves around such technical skills as describing the work order lifecycle, creating and managing work orders, managing incidents, as well as configuring incident types, service task types, and requirement groups. The knowledge you should possess has to include your understanding of bookings and invoices as well.

  • Configuring Field Service Apps (15-20%)

    The first topic tests your ability to configure general settings, service and product pricing, as well as field service applications. It is also important to have the skills in integrating other tools with Field Service, managing bookable resources, configuring characteristics and skills, as well as configuring geocoding.

Reference: https://www.microsoft.com/en-us/learning/exam-mb-240.aspx

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Field Service Mobility Management: 10-15%
  • Installing Mobile Apps: This requires skills in installing and signing into Field Service Mobile applications, working offline, and identifying supported platforms and pre-requisites, among others.
  • Configuring Mobile Apps: The individuals should have competence in configuring steps for the Field Service mobile applications, offline data & sync filters, Work Order, and booking forms.
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Potential Candidates and Their Abilities

The MB-240 test is created for the Microsoft Dynamics 365 Customer Engagement Functional Consultants who already have some field service expertise. The individuals who aspire to take this certification exam should have the ability to accomplish the following technical tasks:

  • Manage field service mobility.
  • Configure field service applications;
  • Schedule and dispatch work orders;
  • Manage assets and agreements;
  • Manage inventory and purchasing;
Microsoft MB-240日本語 Exam Syllabus Topics:
SectionWeightObjectives
Topic 1: Field Service Mobile and Customer Experience20%- Mobile app configuration
  • 1. Enable offline capabilities
    • 2. Configure Field Service mobile app
      - Customer engagement
      • 1. Service feedback management
        • 2. Customer communication workflows
          Topic 2: Configure Dynamics 365 Field Service20%- Configure Field Service settings
          • 1. Configure organizational units and resources
            • 2. Set up Field Service parameters
              Topic 3: Work Order Management25%- Manage work orders lifecycle
              • 1. Manage incidents and service tasks
                • 2. Create and manage work orders
                  Topic 4: Schedule and Dispatch Work20%- Resource scheduling
                  • 1. Use schedule board
                    • 2. Optimize scheduling and routing
                      Topic 5: Manage Inventory and Assets15%- Inventory management
                      • 1. Manage products and stock
                        • 2. Track customer assets

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