HDI Help Desk Manager : HD0-300

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HDI HD0-300 Exam Syllabus Topics:

HDI Help Desk Manager Sample Questions:

1. When the morale of the team is low, which two points of personal leverage can you use to help motivate your staff? (Choose two)

A) demonstrate your commitment to the organization
B) seek feedback from the analysts on job difficulties
C) take the time to recruit and hire new employees
D) produce individual and team performance reports

2. What are three ways to maintain a balanced and positive outlook when adapting to new situation, priorities, or demands? (choose three)

A) Create a personal network of advisors with whom you can share problems and concerns
B) concentrate on common goals during times of disagreement
C) develop interests outlook of work to provide a stress-free zone.
D) Identify trends in service and then develop resources to meet those trends

3. What should analysts db to ensure that a shared work environment is effective?

A) play music to reduce stress levels
B) Allow employees to adjust their workstations to meet their personal needs
C) use discretion and courtesy
D) makes the environment as comfortable as possible with pictures and colors.

4. By asking customers to evaluate your present performance and suggest improvements what can you manage?

A) communications
B) financial trends
C) stakeholder expectations
D) directlabour resourcing

5. What is the best reason for having security policies in a support center?

A) Security policies ensure that security is everyone's concern.
B) Security policies protect the company and its customers from unauthorized access.
C) Security policies are required by IT management.
D) Security policies safeguard the support center's staff from liability.

Solutions: