Avaya Aura® Call Center Elite & Elite Multichannel Solution Design : 33820X

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Avaya 33820X Exam Syllabus Topics:

Avaya Aura® Call Center Elite & Elite Multichannel Solution Design Sample Questions:

1. An Avaya Aura® Call Center Elite customer wants an application solution with the following requirements:
* Synchronizes with a deskphone to share the control of telephony and agent features
* Includes capabilities of integrated video and Instant messaging
* Increases collaboration
* Reduces agent talk time and facilitates first call resolution
To meet these requirements, which two applications would you recommend to be used in conjunction with Call Center Elite? (Choose two.)

A) Agent Map
B) Agent Desktop Displays (ADD)
C) Avaya one-X® Agent
D) Avaya Agent for Desktop (AAfD)

2. The Cloud Operations team is dedicated to Avaya OneCloud™ ReadyNow, and handles the service performance MACDs, reporting, billing, ordering, etc., as Avaya grows the Avaya OneCloud"" ReadyNow global presence.
This team delivers best-in-class ITIL Customer Service aligned with the standard configurations enabled via which offer?

A) Virtual Private Clouds
B) Proof of Concept
C) Contact Center Bundles
D) Ready Now Solutions

3. You are designing a solution for a customer with Avaya IX™ Workforce Engagement and Avaya Contact Recorder (ACR) in their contact center.
When determining the number of DSP's required for agent recording in an all IP environment using DMCC Call Recording, what is the recommended ratio used?

A) Number of agents X 2 = DSPs
B) Number of agents X 4 = DSPs
C) Number of agents X 5 = DSPs
D) Number of agents X 3 = DSPs

4. The Avaya Experience Portal (AEP) is licensed and offered on a per port basis. Which three statements are true for the AEP? (Choose three.)

A) The MRCP connection is free of charge when speech is purchased through Avaya otherwise the customer pays to enable ASR/TTS capabilities.
B) The Media Resource Control Protocol connection is licensed per port and includes ASR and TTS.
C) In AEP 7.2.x, full ports cannot be bundled with speech.
D) The Media Resource Control Protocol connection is licensed per port, and separately for ASR and TTS.
E) In AEP 7.2.x, full ports may be bundled with speech.

5. A client wants a solution to view live, real-time information, and see the immediate results of their adjustments.
From a migration standpoint, in addition to Avaya Aura® Call Center Elite, which additional application will preserve the customer investment?

A) Avaya Aura® Elite Multichannel
B) Avaya Call Management System
C) Avaya IX™ Workforce Engagement
D) Avaya Intelligent Customer Routing

Solutions: