Get Prepared for Your ADX-271 Exam With Actual 187 Questions
Valid ADX-271 Test Answers Full-length Practice Certification Exams
NEW QUESTION # 22
Universal Containers is launching a support Community with the following requirements:* The Community will be launched on the existing Salesforce org leveraged by the internal support team. The Napili template must be used.* The following support channels need to be provided on the Community: Live Chat, Click to Call, and Case Creation Form.* They have 50 Salesforce Live Agent Licenses provisioned in their org. Which two actions should the Salesforce Admin take to meet these requirements? Choose 2 answers
- A. Set up Live Agent in Community Management
- B. Configure Live Agent in the Salesforce org
- C. Enable Live Agent in Community Settings
- D. Add a custom Live Agent Lightning component
Answer: B,C
NEW QUESTION # 23
The Salesforce Administrator at Universal Containers (UC) has set up topics. UC is going through a rebranding phase and wants to simplify topics but keep articles that have been assigned to the topics.
How should the Salesforce Administrator accomplish this?
- A. Keep existing topics and reassign articles to newly created topics.
- B. Mark old topics as Inactive and assign articles to the new active topics.
- C. Merge similar topics in Content Management.
- D. Delete existing topics and assign articles to newly created topics.
Answer: C
NEW QUESTION # 24
Universal Containers is implementing a Partner Community.
Which sharing setting would allow users to collaborate with their peers who work for the same partner firm, but not with any users outside of their firm?
- A. Community User Visibility
- B. Chatter Group Member Visibility
- C. Portal User Visibility
- D. Site User Visibility
Answer: C
Explanation:
The sharing setting that would allow users to collaborate with their peers who work for the same partner firm, but not with any users outside of their firm, is Portal User Visibility. Portal User Visibility is a setting that allows portal users (such as Customer Community or Partner Community users) to see other portal users who have the same role or a role below them in the portal role hierarchy. This setting enables portal users to share information and collaborate with their peers within their own firm, but not with other firms.
NEW QUESTION # 25
DreamHouse Realty (DR) is designing a digital experience for its global real estate team. The realtors will need access to Knowledge, reports and dashboards, and Leads coming in from the website. Leads are converted to Opportunities by an internal DR deal desk.
Which license type meets this requirement?
- A. Partner Community
- B. Customer Community Plus
- C. Channel Account
- D. Customer Community
Answer: A
Explanation:
This license type allows the realtors to access Knowledge articles, reports and dashboards, and Leads in the digital experience. Partner Community users can also access standard and custom objects, such as accounts, contacts, cases, and opportunities. Partner Community users can also register deals and collaborate with UMS on sales opportunities.
NEW QUESTION # 26
Bloomington Caregivers (BC) intends to launch a company-wide project to create personalized experiences for its providers, vendors installers, and patients. BC's business processes and workflow flow industry standards and common practices, mostly driven by compliance and regulatory mandates.
What should BC closely into during the evaluation phase?
- A. SDLC (Software Developer Life Cycle) for Experiences
- B. Community Connect
- C. Lightning Bolt solutions
- D. Digital Experience framework
Answer: C
Explanation:
BC should look closely into Lightning Bolt solutions during the evaluation phase. Lightning Bolt solutions are industry-specific solutions that include prebuilt themes, templates, pages, components, and business logic for Experience Cloud sites. Lightning Bolt solutions can help BC create personalized experiences for its providers, vendors, installers, and patients by providing them with best practices and ready-made features for their industry. BC can find and install Lightning Bolt solutions from AppExchange or create their own custom solutions using Lightning Bolt framework.
NEW QUESTION # 27
Dreamscape Flowers (DF) is evaluating Salesforce Partner Relationship Management (RPM) to help improve its current channel sales performance.
In what two ways can Salesforce PRM help DF accelerate channel sales?
Choose 2 answers
- A. By automating quoting with Salesforce CPQ
- B. BY automating partner tiering in Channel sales hierarchy
- C. By automating partner lead routing
- D. By automating partner entitlement assignment in Channel sales teams
Answer: A,C
NEW QUESTION # 28
Universal Containers (UC) wants to build a product registration site to allow guest users to register a product. The functionality will involve a multi-step flow.
How should UC enable the guest user to run the flow?
- A. Save the flow with the "System Context Without Sharing-Access All Data" option.
- B. Convert multi-step flow into individual flows and give the guest user access to each flow separately.
- C. Set the "Enable Lightning Flows for Guest User" toggle option to ON in Setup.
- D. Assign a single screen to multi-step flow and give the guest user access via page layout.
Answer: C
Explanation:
To enable the guest user to run the flow, UC should set the "Enable Lightning Flows for Guest User" toggle option to ON in Setup. A flow is a tool that allows you to automate business processes by guiding users through screens and performing actions based on their inputs. A guest user is a user who accesses your Experience Cloud site without logging in or registering. To allow guest users to run flows on your site, you need to enable the "Enable Lightning Flows for Guest User" option in Setup, which gives guest users access to run flows that are embedded in Lightning pages or Visualforce pages.
NEW QUESTION # 29
DreamHouse Reality (DR) is looking to enter the insurance business. After discussing with business advisor. DR has decided to use independent agents to manage claims.
Which two feature are available for DR to implement a solution involving insurance agent persona?
Choose 2 answers
- A. Insurance Agent Portal Lightning template
- B. Insurance agent permission set license
- C. Financial Services Lightning template
- D. Financial Services Community permission set license
Answer: A,D
NEW QUESTION # 30
Get Cloudy Consulting wants to leverage Metadata API for migrating changes between environments.
What are the three key features of Metadata API?
Metadata API might require manual migration for changes that involve unsupported settings and features.
- A. Metadata API can be used programmatically as well as declaratively.
- B. Metadata API is ideal when multiple work streams are involved.
- C. Metadata API supports migrating all Communicates settings and features.
- D. Metadata API is ideal for when the changes are complex.
Answer: A,B,C
NEW QUESTION # 31
A Salesforce Admin enables "Allow Members to Flag" in Community Management.
Which two content types can member flag as inappropriate?
Choose 2 answers
- A. Posts and Comments
- B. Topics
- C. Files
- D. Articles
Answer: A,C
NEW QUESTION # 32
Ursa Major Solar (UMS) has a discussion thread on its Experience Cloud site for customers to provide feedback on the company's latest product release. To help ensure new members understand what the discussion thread is meant for and to monitor their first posts, UMS would like to approve the first post of any new member who has joined within 7 days or less.
What is needed to configure this?
- A. Create a moderation rule with the appropriate member criteria.
- B. Create a Community moderator with Approval permissions.
- C. Create a moderation rule with the appropriate content criteria.
- D. Create a Community moderator with Delete permissions.
Answer: A
NEW QUESTION # 33
Universal containers want to make sure their customers can get access to their (authenticated) customer community on demand. What are the steps required to set up Community Self Registration?
- A. Enable Self Registration in the Community Manager and modify the Communities Self Registration APEX controller with the Account ID
- B. Enable Self Registration in Community Settings and modify the Communities Self Registration APEX controller with the Community ID
- C. Enable Self Registration in Settings and modify the profile lookup to associate the profile to the new user on creation
- D. Enable Self Registration in the Community Builder and modify the Communities Self Registration APEX controller with the Community ID
- E. Enable Self Registration in Community Settings and modify the Communities Self Registration APEX controller with the Account ID
Answer: A
NEW QUESTION # 34
Why would you modify the Head Markup of a Salesforce Community? [Choose 3]
- A. To add References to external JavaScript files
- B. To modify the community colour palate
- C. B and C
- D. To enable single sign on
- E. To add SEO meta tags
- F. To add Custom JavaScript blocks
Answer: A,E,F
NEW QUESTION # 35
Northern Trail Outfitters (NTO) is planning to create an HR desk for its employees. The Technology team recommend using Experience Cloud to build the HR help desk app.
What should NTO consider when building the HR desk app?
- A. HR user profile is only available in Employee Cloud with Employee permission set license.
- B. In order to protect employee privacy, the HR help desk app should be created in a different org than the main org.
- C. HR user profile is only available in Enterprise and Performance Editions with HR permission set license.
- D. In order to leverage organizational structure, the HR help app must be created in the main org.
Answer: D
NEW QUESTION # 36
Universal Containers (UC) is building a new self-service site for its large global customer base. Customers will be posting questions, viewing Knowledge articles, downloading warranties, opening tickets, and registering their recent purchases. Purchases are stored in a custom object. UC has decided to use Customer Service template for the experience and Customer Community Plus license for the customers.
Which limitation could cause a potential issue for UC?
- A. Customer Service template does not allow record pages for custom objects out-of-the-box.
- B. Customer Community Plus license allows only up to 2 million users per org.
- C. Customer Service template does not allow downloading documents out-of-the-box.
- D. Customer Community Plus license does not allow access to custom objects.
Answer: B
Explanation:
Customer Community Plus licenses have a limit of 2 million users per org, which could be a potential issue for UC if they have a large global customer base that exceeds this limit. The other options are not limitations of the Customer Service template or the Customer Community Plus license.
NEW QUESTION # 37
Get Cloudy Consulting wants to leverage Experience Bundle for making updates to its community.
What are the two key features of experienceBundle?
Choose 2 answers
- A. ExperienceBundle provides editable community metadata in a human-readable format.
- B. ExperimentBundle provides editable community metadata in a human-readable format.
- C. ExperienceBundle enables Creating experiencing across orgs.
- D. ExperinceBundle allows us to programmatically edit any community but using Experience Builder.
Answer: B,D
NEW QUESTION # 38
Universal Containers need to launch a Community within 2 weeks. Everything must be driven by configuration with no custom code or AppExchange components.
The following are the requirements for their Community:
- Branding is limited to the logo and company colour palette.
- Chatter Groups will be used for private product collaboration.
- Users should be able to submit a support case
- Users should be able to view invoice information (external object using Salesforce Connect)
- Users should be able to view order information (saved in the Standard Order object in Salesforce) Which three requirements can be accomplished with the Customer Service (Napili) Template?
Choose 3 answers.
- A. Chatter Groups will be used for private product collaboration.
- B. Users should be able to submit a support case
- C. Branding is limited to the logo and company colour palette.
- D. Users should be able to view order information (saved in the Standard Order object in Salesforce)
- E. Users should be able to view invoice information (external object using Salesforce Connect)
Answer: B,C,E
NEW QUESTION # 39
Universal Containers (UC) maintains multiple customer experiences, but only one profile for No customer has access to more than one experience Which two steps should the UC admin taka to grant access to each customer?
Choose 2 answers
- A. Select the profile for a given experience
- B. Create a permission Set
- C. Edit the applicable user profile
- D. Select a permission pot for a given experience
Answer: B,D
NEW QUESTION # 40
No More Homelessness (NMH) is about to create a public site for volunteers where they will be able to sign up for volunteering opportunities at local events. Each registration will result in a record being created for a custom Event Registration object.
Which three considerations should NMH keep in mind for records created by guest users?
Choose 3 answers
- A. Any active user in an org can be assigned as the default owner of records created by guest users.
- B. Queues cannot be assigned as owners of records created by guest users.
- C. Default owner does not need Read/Write access to view the records created by guest users.
- D. Setting the default owner for records created by guests is an option in Experience Cloud sites.
- E. When possible, one should create and assign queues as owners of records created by quest users.
Answer: A,D,E
NEW QUESTION # 41
Northern Trail Outfitters has recently launched a Partner program to increase sales. The VP of Sales has the following goals:
* Drive more revenue from sales channels.
* Allow channel Partners to provide service to buyers.
* Get deal visibility in real time.
Which option should Northern Trail Outfitters consider to meet these requirements?
- A. Direct Pricing for Community Cloud
- B. Guided Selling for Community Cloud
- C. Sales Channels for Community Cloud
- D. CPQ for Community Cloud
Answer: D
NEW QUESTION # 42
Northern Trail Outfitters (NIO) is considering how to manage its accounts for the B2B portion of its business. NIO uses person accounts for its B2C business, and business accounts with related contacts for its B2B business. NTO has several B2B customer accounts that are very large. These accounts have child accounts that represent departments and opportunities at the department level that will need to be visible to users at the parent account level. NTO has Customer Community Plus licenses.
How should NTO manage its accounts in its Partner Community?
- A. Since NTO has person accounts, it cannot use the External Account Hierarchy and will need to use groups and sharing rules to grant the required record access.
- B. Extend the Standard Role Hierarchy setting departments as child accounts.
- C. Enable the External Account Hierarchy setting departments as child accounts.
- D. Use the Business Accounts and Contacts with Sharing Sets to grant additional record access as needed.
Answer: C
Explanation:
This option allows NTO to manage its B2B accounts with multiple levels of hierarchy and grant record access based on the account relationship. External Account Hierarchy is a feature that enables this functionality for Customer Community Plus users. With this feature, users can view and edit records associated with their own account and any child accounts in the hierarchy3
NEW QUESTION # 43
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