Microsoft MB2-866 : Microsoft Dynamics CRM 2011, Customization and Configuration

  • Exam Code: MB2-866
  • Exam Name: Microsoft Dynamics CRM 2011, Customization and Configuration
  • Updated: Oct 27, 2026   Q&As: 75 Questions and Answers

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About Microsoft MB2-866 Exam

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Microsoft MB2-866 Exam Syllabus Topics:
SectionObjectives
Topic 1: Data Management and Integration- Data import/export
  • 1. Data migration tools
    • 2. Duplicate detection rules
      - Integration concepts
      • 1. Web services and APIs overview
        Topic 2: Customization of Entities and Attributes- Entity configuration
        • 1. Standard vs custom entities
          • 2. Entity relationships (1:N, N:N)
            - Field and attribute customization
            • 1. Business rules and validations
              • 2. Field types and properties
                Topic 3: Business Process Automation- Business process flows
                • 1. Stage-based process design
                  - Workflows
                  • 1. Automated processes and triggers
                    • 2. Workflow creation and configuration
                      Topic 4: Forms, Views, and UI Customization- Views and dashboards
                      • 1. System and personal views
                        • 2. Dashboard configuration
                          - Form customization
                          • 1. Form scripting basics
                            • 2. Form layout and sections
                              Topic 5: Security Model- Business units and teams
                              • 1. Hierarchy and data access
                                - Security roles and privileges
                                • 1. Role-based security model
                                  • 2. Access levels and permissions
                                    Topic 6: Microsoft Dynamics CRM Architecture and Components- CRM system architecture overview
                                    • 1. Data model and storage concepts
                                      • 2. Server roles and components
                                        - Solution and deployment architecture
                                        • 1. Customization lifecycle overview
                                          • 2. On-premises deployment structure

                                            MB2-866 Exam Essentials: Your Questions Answered

                                            The Microsoft Dynamics CRM 2011, Customization and Configuration exam spans 6 domains, and they are not weighted equally. The top areas are Security Model, Data Management and Integration, Forms, Views, and UI Customization. Budget your study hours to match those weights; the full domain list is in the outline section further up this page.

                                            The MB2-866 exam is Microsoft's official certification test, and passing it earns the Microsoft Dynamics C5 credential at the Professional level. In career terms, it is verified proof of skill — the kind that moves you up the shortlist when your company works with Microsoft technologies, or when you apply to one that does. The same track also includes Microsoft Certified Business Solutions Specialist: Microsoft Dynamics CRM 2011, so this exam can anchor a longer certification plan.

                                            You pass the Microsoft Dynamics CRM 2011, Customization and Configuration exam at 700/1000, and each attempt costs USD 165 (historical, may vary by region and is no longer actively sold) — fail, and that fee is due again in full for the retake. Treat mock exams as insurance: keep practicing with DumpsTests until your scores sit comfortably above 700/1000 twice in a row, then schedule the real MB2-866 exam.

                                            Please do. DumpsTests offers a free demo download for the Microsoft Dynamics CRM 2011, Customization and Configuration exam — grab it from the product page or leave your email and we will send it over. Purchases come with 365 days of free updates; after that year, extending the update service costs 50% of the original price in your member zone.

                                            The Microsoft Dynamics CRM 2011, Customization and Configuration exam packs 40-60 questions into 120-150. That ratio leaves almost no room for stalling, so time management is a trained skill, not luck. Our suggestion: rehearse full-length timed sessions in the DumpsTests engine, learn to park a question and return later, and walk into the MB2-866 exam with a pacing plan already rehearsed.

                                            Familiarity with Microsoft Dynamics CRM 2011 platform and basic business application concepts recommended Since Microsoft revises these rules from time to time, confirm the current prerequisites on the official exam page (https://learn.microsoft.com/en-us/) before booking your Microsoft Dynamics CRM 2011, Customization and Configuration exam.

                                            Delivery is effectively instant: your MB2-866 download link is emailed within one minute of payment, with no cap on how many computers you install it on. If the email has not shown up within 2 hours, check spam and contact our 7x24 support — we reply quickly and resend immediately. If you fail the Microsoft Dynamics CRM 2011, Customization and Configuration exam itself, the refund policy applies when you took the corresponding exam within 60 days of purchase: submit a scanned enrollment slip and the official Score Report PDF within 2 days after the exam, and the refund is processed within 7 days. Not covered: attempts within 3 days of purchase, exams never actually taken, free materials, and expired orders — and the candidate name must match the payer name. Prefer material over money? Exchange for two free exam products of equal value and keep the update service on your original purchase.

                                            Microsoft Dynamics CRM 2011, Customization and Configuration Sample Questions:
                                            Question #1

                                            You use Microsoft Dynamics CRM Online 2011. You have a custom entity that tracks conferences that contacts attend. For each conference that a contact attends, you need to track the contact s attendance dates, hotel, and product interest. What should you do?

                                            • A. Create a manual many-to-many (N:N) relationship. Add the required fields to the intersect entity.
                                            • B. Create a native many-to-many (N:N) relationship. Add the required fields to the conference entity.
                                            • C. Create a native many-to-many (N:N) relationship. Add the required fields to the intersect entity.
                                            • D. Create a manual many-to-many (N:N) relationship. Add the required fields to the contact entity.
                                            • E. Create a manual many-to-many (N:N) relationship. Add the required fields to the conference entity.
                                            Reveal Solution  Discussion  0

                                            Correct Answer: A  🗳️

                                            Question #2

                                            In Microsoft Dynamics CRM 2011, which security privileges are required for a user to attach a note to an organization-owned custom entity?

                                            • A. Append privilege on the Note entity and Append To privilege on the custom entity
                                            • B. Create privilege on the Note entity and Append privilege on the custom entity
                                            • C. Share privilege on the Note entity and Write privilege on the custom entity
                                            • D. Append To privilege on the Note entity and Append privilege on the custom entity
                                            Reveal Solution  Discussion  0

                                            Correct Answer: A  🗳️

                                            Question #3

                                            In Microsoft Dynamics CRM 2011, what are the default security settings for custom entities?

                                            • A. System Administrator and System Customizer roles have read-only access.
                                            • B. System Administrator and System Customizer roles have full access.
                                            • C. All roles have no access.
                                            • D. All roles have read-only access.
                                            Reveal Solution  Discussion  0

                                            Correct Answer: B  🗳️

                                            Question #4

                                            You need to enable users to view audit records from within the Account and Contact forms of Microsoft Dynamics CRM 2011. Which security privilege should you enable?

                                            • A. Turn On Tracing
                                            • B. View Audit History
                                            • C. View Audit Partitions
                                            • D. View Audit Summary
                                            Reveal Solution  Discussion  0

                                            Correct Answer: B  🗳️

                                            Question #5

                                            You are creating custom fields for several entities. Which field type can be used by more than one entity?

                                            • A. Date and Time
                                            • B. Currency
                                            • C. Option Set
                                            • D. Two Options
                                            Reveal Solution  Discussion  0

                                            Correct Answer: C  🗳️

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