SHRM Senior Certified Professional (SHRM-SCP) : SHRM-SCP

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SHRM SHRM-SCP Exam Syllabus Topics:

SHRM Senior Certified Professional (SHRM-SCP) Sample Questions:

1. How would you respond to the CEO?

A) Explain that you will be looking into this further by conducting an audit of all HR processes and protocols to see what needs to be improved.
B) Based on the results Ws clear that your HR staff needs to work on their customer service skills-tell the CEO that you,ll be mandating customer service training for all HR staff immediately.
C) Tell the CEO that you will be issuing another company-wide survey, this time it will be regarding only HR internal services to identify the exact source of dissatisfaction.
D) Explain that although unfortunate, this is a common response from employees when asked how they feel about human resources (HR). HR,s role is to be an enforcer of laws and policies, and that is usually not well received.

2. As a human resource (HR) leader in this organization reporting to the CEO, how would you propose fixing this leadership challenge?

A) Hire a third-party consultant to conduct a leadership assessment with the entire executive team, including the CEO.
B) Clearly communicate with your own HR staff and other employees in the organization that you,re aware of the issue and are working to resolve it. Offer an open door to anyone who needs to talk about their challenges.
C) Begin looking for another job. The CEO runs the company how he/she wishes and will likely not be receptive to feedback or any attempts to correct behavior. IVs best to begin looking for a better work environment elsewhere.
D) Launch an internal investigation into inappropriate behaviors by the CEO. Interview multiple employees across the organization about their unpleasant interactions.

3. Under the Myers-Briggs Type Indicator (MBTI) personality assessment, people are categorized as introverted versus extroverted, sensing versus intuitive, and so on. In total, there are how many different combinations of personality types?

A) 5
B) 64
C) 4
D) 16

4. How would you describe employee engagement?

A) An employee who is satisfied with his/her job
B) An employee with commitment to the organization and motivation to perform well
C) Engagement that is generally higher within the first 30 days after hire but that usually fades
D) An employee who is ambitious and works hard but is always looking outside theorganization for new opportunity.

5. Which best describes a conflict in the workplace?

A) Social conflict includes disagreement between peers such as competition.
B) Horizontal strain is when negotiations have failed between the union and management.
C) Intraorganizational conflict involves a formal dispute such as litigation.
D) Subjective conflict cannot result in more than one solution.

Solutions: