Oracle B2C Service Integration and Development 2021 Implementation Essentials : 1Z0-1034-21

  • Exam Code: Oracle
  • Exam Name: Oracle B2C Service Integration and Development 2021 Implementation Essentials
  • Updated: Aug 10, 2026
  • Q & A: 56 Questions and Answers

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About Oracle B2C Service Integration and Development 2021 Implementation Essentials : Oracle Exam

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Oracle 1Z0-1034-21 Exam Syllabus Topics:
SectionObjectives
B2C Service Architecture and Fundamentals- Oracle B2C Service (Service Cloud) architecture overview
  • 1. Core components and data model
    • 2. Agent Desktop and administrative interfaces
      Development and Scripting- B2C Service scripting and APIs
      • 1. Client-side and server-side extensions
        • 2. Connect PHP / APIs usage concepts
          • 3. RightNow Object Query Language (ROQL)
            Security and Access Control- Authentication and authorization
            • 1. SSO and identity integration concepts
              • 2. Roles and profiles
                Integration Concepts- Integration approaches
                • 1. REST and SOAP web services
                  • 2. Middleware and third-party integration patterns
                    • 3. Outbound messaging and event-driven integration
                      Data Management and Customization- Data objects and schema customization
                      • 1. Data relationships and constraints
                        • 2. Custom objects and fields
                          - Business rules and automation
                          • 1. Workflows and business rules engine
                            • 2. Scripts and server-side logic
                              Deployment and Troubleshooting- Configuration lifecycle management
                              • 1. Migration between environments
                                • 2. Diagnostics and logging
                                  Oracle B2C Service Integration and Development 2021 Implementation Essentials Sample Questions:

                                  1. Identify three options that describe functionality that is available in the deployment process for Customer Portal.

                                  A) ability to view changes in the staging area
                                  B) ability to roll back individual files from production
                                  C) ability to select individual files to promote to production
                                  D) ability to deploy pages directly from developmentto production
                                  E) ability to roll back to any of the last five versions of production
                                  F) ability to deploy page sets


                                  2. Identify the correct Connect Web Services for SOAP .NET code snippet for retrievingNamedID values for the Opportunity. Survey object.

                                  A) NamedID [ ] valuesForNamedID = _client. GetNamedlDValues (clientlnf oHeader, null,
                                  "Opportunity.Survey");
                                  B) NamedID [ ] valuesForNamedID = _client. GetOpportunitySurveyValuesByNamedlD <) ;
                                  C) NamedID [ ] valuesForNamedID = _client .GetValuesForNamedID ("Opportunity - Survey" , null, clientInfoHeader);
                                  D) NamedID [ ] valuesForNamedID = ^client.GetNamedID (clientlnf oHeader, null, "Opportunity.Survey",
                                  "values");
                                  E) NamedID [ ] valuesForNamedID = _client .GetValuesForNamedID (clientlnf oHeader, null,
                                  "Opportunity.Survey");


                                  3. What two benefits are gained by using Message Bases to control page content in Customer Portal?

                                  A) Automatic Language Translation!
                                  B) one point of change for page content changes
                                  C) quicker site copies to different interfaces
                                  D) less configuration
                                  E) quicker initial page setup


                                  4. Starting from Reference Implementation, your client wants to edit the look, feel, and function of the Answer Detail page. Specifically, the customer wants to add a global banner, remove the Answer Feedback widget, and alter the look and feel of the answer content.
                                  Which three files should you modify?

                                  A) detail.php
                                  B) site.php
                                  C) AnswerFeedback.widget
                                  D) standard.php
                                  E) site.ess
                                  F) standard.ess
                                  G) AnswerFeedback.php


                                  5. A developer wants to check all the widgets that are present on the home page of the customer portal. Which steps must be followed to initiate Widget Inspector?

                                  A) On the customer portal admin dashboard, click Widget Inspector to go to the customer portal and press
                                  "Alt + I."
                                  B) Use a WebDav tool to go into FileManager. Open the home.php file to check all the widget rn tags.
                                  C) On the home page of the customer portal, press "Alt + I" to initiate Widget Inspector.
                                  D) On the customer portal admin dashboard, go to Widget Info to find where the widget has been used on the customer portal pages.


                                  Solutions:

                                  Question # 1
                                  Answer: A,D,E
                                  Question # 2
                                  Answer: D
                                  Question # 3
                                  Answer: A,C
                                  Question # 4
                                  Answer: A,B,D
                                  Question # 5
                                  Answer: D

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