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EXIN ITIL Foundation Sample Questions:

1. Which statements about best practice is MOST correct?

A) ITIL is a source of best practice and is validated across a wide set of environments and situations
B) Customers are a source of best practice and will advise service providers how it should be implemented
C) Suppliers are a source of best practice and they will improve the services delivered by a service Provider
D) Internal experience is the only source of best practice because it is developed within the service provider

2. Which statement about Business Cases is TRUE?

A) Business Cases should focus on both the financial and non-financial impacts of the proposed project or service
B) Business Cases should focus on only the financial impacts of the proposed project to secure support and funding
C) Business Cases should focus on only the non-financial business impacts of the proposed project to secure proper high-level management support
D) Business cases should only focus on how the proposed project can lower costs and improve customer satisfaction, listing measures and targets

3. Third parties responsible for supplying goods or services that are required to deliver IT services is a description of which stakeholder?

A) Suppliers
B) Operations
C) External Customers
D) External Consultants

4. Which process is responsible for the availability, confidentiality and integrity of data?

A) Change management
B) Service catalogue management
C) Information security management
D) Service asset and configuration management

5. Which process has the objective to identify changes to the customer environment that could potentially impact the type, level or utilization of services provided?

A) Change management
B) Availability management
C) Business relationship management
D) Service level management

Solutions: