ServiceNow Certified Implementation Specialist - IT Service Management (CIS-ITSM日本語版) : CIS-ITSM日本語
- Exam Code: ServiceNow
- Exam Name: Certified Implementation Specialist - IT Service Management (CIS-ITSM日本語版)
- Updated: Jul 26, 2026
- Q & A: 201 Questions and Answers
About ServiceNow Certified Implementation Specialist - IT Service Management (CIS-ITSM日本語版) : ServiceNow Exam
Topics to Cover
ServiceNow CIS-ITSM exam is based on the learnings, key topics, and activities encountered during ServiceNow implementations.
Following are the major modules, learning domain, sub-skills along with their weight-age in the examination, giving you a clear view of which topics and skills inclusive, you should focus on for the certification. Note: The list and details are not an all-inclusive content list. ServiceNow reserves the right to change and update the content (topics, sub-skills, and weight-age) at any point in time.
- Configuration Management Database: 5%
- Request Fulfillment Management: 25%
- Incident Management: 25%
- Knowledge Management: 10%
- Change and Release Management: 25%
- Problem Management: 10%
For each ITSM application, the candidate must know the following for each module
Architecture and Security Key tables used in applications Relationships among tables Roles and default access controls Primary application components including Scripts, Business Rules, etc Integration capabilities
Proven Practices for Implementation Implementation approach to meet requirements to preserve upgradability, scalability, and maintainability Implementation solutions to work in conjunction with application functionality
Baseline Application Functionality Basic and advanced features in baseline installation New functionality and features added or changed State model and default process flow Basic and advanced operations performed by users and system
Business Cases / Use Cases Value proposition KPIs and Benchmarks Appropriate features and functions basis business requirements
Based on the above-mentioned syllabus and their related weight-age, it is clear that there is no one topic a candidate should focus on or a candidate can leave while preparing for the examination. The candidate needs to go through and be proficient in every topic.
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ServiceNow CIS-ITSM日本語 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Integrations & Advanced Features | 10% | - Service Portfolio Management - Service Operations Workspace configuration - Integration between ITSM applications - Platform features: Workflows, Notifications, Reporting |
| Topic 2: Problem Management | 20% | - Known error and workaround management - Problem lifecycle, identification, and investigation - Root cause analysis and documentation - Problem resolution and closure processes |
| Topic 3: Configuration Management Database (CMDB) | 5% | - CMDB integration with ITSM processes - CI identification, reconciliation, and normalization - CMDB data model, classes, and relationships |
| Topic 4: Request Fulfillment & Service Catalog | 15% | - Request lifecycle, approval, and fulfillment processes - Catalog variables, order guides, and workflows - Service level agreements for requests - Service catalog design, items, and categories |
| Topic 5: Change Management | 20% | - Change types: Standard, Normal, Emergency - Change models, approval workflows, and policies - Change success measurement and reporting - Change scheduling, risk assessment, and implementation |
| Topic 6: Incident Management | 30% | - Assignment rules, escalation, and notifications - Incident lifecycle and process flow - Configuration of incident properties, fields, and states - Integration with CMDB and other ITSM modules |
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