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EXIN ITIL Foundation Sample Questions:

1. What service could include a differentiation as an "excitement factor"?

A) A packaged service
B) An enabling service
C) A core service
D) An enhancing service

2. Which function or process would provide staff to monitor events in an operations bridge?

A) Technical management
B) IT operations management
C) Applications management
D) Request fulfilment

3. What should a service always deliver to customers?

A) Infrastructure
B) Applications
C) Value
D) Resources

4. Which of the following are types of service defined in ITIL?
1 . Enabling
2 . Core
3 . Enhancing
4 . Computer

A) 1, 3 and 4 only
B) 2, 3 and 4 only
C) 1, 2 and 4 only
D) 1, 2 and 3 only

5. How is a service delivered between departments of same organization classified?

A) Mission Critical service
B) External Service
C) Organizational service.
D) Internal Service

Solutions: