EXIN ITIL-F : ITIL Foundation

  • Exam Code: ITIL-F
  • Exam Name: ITIL Foundation
  • Updated: Sep 16, 2026   Q&As: 325 Questions and Answers

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EXIN ITIL-F Exam Syllabus Topics:
SectionObjectives
ITIL Practices Overview- Technical management practices
- General management practices
- Service management practices
ITIL Service Value System (SVS)- Service Value Chain activities
  • 1. Plan
    • 2. Deliver and Support
      • 3. Engage
        • 4. Design and Transition
          • 5. Improve
            • 6. Obtain/Build
              Key Concepts of Service Management- Value creation through services
              • 1. Utility and warranty concepts
                • 2. Service relationships
                  The Four Dimensions of Service Management- Organizations and people
                  - Value streams and processes
                  - Partners and suppliers
                  - Information and technology
                  ITIL Guiding Principles- Core guiding principles
                  • 1. Start where you are
                    • 2. Optimize and automate
                      • 3. Progress iteratively with feedback
                        • 4. Focus on value
                          • 5. Keep it simple and practical
                            • 6. Think and work holistically
                              • 7. Collaborate and promote visibility
                                EXIN ITIL Foundation Sample Questions:
                                Question #1

                                What service could include a differentiation as an "excitement factor"?

                                • A. A packaged service
                                • B. An enabling service
                                • C. A core service
                                • D. An enhancing service
                                Reveal Solution  Discussion  0

                                Correct Answer: D  🗳️

                                Question #2

                                Which function or process would provide staff to monitor events in an operations bridge?

                                • A. Technical management
                                • B. IT operations management
                                • C. Applications management
                                • D. Request fulfilment
                                Reveal Solution  Discussion  0

                                Correct Answer: B  🗳️

                                Question #3

                                What should a service always deliver to customers?

                                • A. Infrastructure
                                • B. Applications
                                • C. Value
                                • D. Resources
                                Reveal Solution  Discussion  0

                                Correct Answer: C  🗳️

                                Question #4

                                Which of the following are types of service defined in ITIL?
                                1 . Enabling
                                2 . Core
                                3 . Enhancing
                                4 . Computer

                                • A. 1, 3 and 4 only
                                • B. 2, 3 and 4 only
                                • C. 1, 2 and 4 only
                                • D. 1, 2 and 3 only
                                Reveal Solution  Discussion  0

                                Correct Answer: D  🗳️

                                Question #5

                                How is a service delivered between departments of same organization classified?

                                • A. Mission Critical service
                                • B. External Service
                                • C. Organizational service.
                                • D. Internal Service
                                Reveal Solution  Discussion  0

                                Correct Answer: D  🗳️

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