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ITIL ITIL-5-Foundation : ITIL Foundation (Version 5)
- Exam Code: ITIL-5-Foundation
- Exam Name: ITIL Foundation (Version 5)
- Updated: Oct 17, 2026 Q&As: 80 Questions and Answers
About ITIL ITIL-5-Foundation Exam
In 2026, systematic preparation beats heroic last-minute effort every time. DumpsTests makes systematic preparation practical for the ITIL Foundation (Version 5) exam with 80 practice questions organized around the official syllabus.
ITIL ITIL-5-Foundation Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: ITIL Practices Overview (Foundational Level) | - Change Enablement - Continual Improvement - Service Desk - Service Level Management - Incident Management |
| Topic 2: Guiding Principles | - Keep It Simple and Practical - Collaborate and Promote Visibility - Progress Iteratively with Feedback - Think and Work Holistically - Optimize and Automate - Focus on Value - Start Where You Are |
| Topic 3: The Four Dimensions of Service Management | - Partners and Suppliers - Information and Technology - Value Streams and Processes - Organizations and People |
| Topic 4: ITIL Service Value Chain | - Plan - Deliver & Support - Obtain/Build - Design & Transition - Improve - Engage |
| Topic 5: The ITIL Service Value System (SVS) | - Overview of the SVS - Opportunity, Demand, and Value |
| Topic 6: Key Concepts of Service Management | - Service Relationships - Value and Value Co-Creation |
What to Know About Our ITIL Foundation (Version 5) Material
The ITIL Foundation (Version 5) exam requires a score of 65% (26 out of 40 questions) to pass, and the official registration fee is Varies by region and provider (typically ~£200–£400 GBP equivalent). Knowing both numbers before you register keeps your preparation budget realistic.
The ITIL Foundation (Version 5) practice questions are organized around the official exam objectives. Key topics include:
- Guiding Principles ()
- The ITIL Service Value System (SVS) ()
- ITIL Service Value Chain ()
A systematic pass through these topics covers the syllabus end to end.
You can register for the ITIL Foundation (Version 5) exam through the official channels:
The ITIL Foundation (Version 5) exam is scored on a scale where 65% (26 out of 40 questions) is required to pass, and the official exam fee is Varies by region and provider (typically ~£200–£400 GBP equivalent).
No formal prerequisites required. Recommended basic understanding of IT service management concepts.
You can confirm the current eligibility requirements on the official ITIL-5-Foundation exam page before you register.
Our experts review the question bank every day, and whenever a new version is released, our system sends it to your email automatically — no request needed. If an update ever seems to go missing, check your junk or spam folder first, since automated messages occasionally land there; contact us if it truly never arrived.
Many candidates combine practice questions with official training. Recommended options include:
The ITIL Foundation (Version 5) exam contains 40 multiple-choice questions questions, and you will have 60 minutes minutes to complete them. Practicing under these exact constraints makes the real exam feel like one more rehearsal.
Yes. If anything about the updated material or your preparation is unclear, you can contact our experts directly after purchase. They will work through your question and offer professional advice on how to approach the material, so the product comes with guidance, not just files.
This package includes 80 practice questions for the ITIL Foundation (Version 5) exam. Every answer is verified by an experienced team of experts, so you can trust what you study.
ITIL Foundation (Version 5) Sample Questions:
Question #1
Which of the following is a key success metric for the "transition" activity?
- A. Number and impact of transition errors
- B. Quality of the resources and services outsourced from suppliers
- C. Service performance against the agreed SLA targets
- D. Speed of normal service restoration
Correct Answer: A 🗳️
Explanation: Only visible for DumpsTests members. You can sign-up / login (it's free).
Question #2
How can continual improvement of value streams be achieved?
- A. By directly controlling variability in workflows
- B. By creating new value streams for every product or service
- C. By improving the management practices that support and enable value streams
- D. By eliminating external dependencies altogether
Correct Answer: C 🗳️
Explanation: Only visible for DumpsTests members. You can sign-up / login (it's free).
Question #3
Which is the purpose of the "transition" activity?
- A. To seamlessly introduce new products into operational environments
- B. To ensure continual alignment of product roadmaps with the needs of service consumers
- C. To develop, integrate, and test digital products
- D. To create prototypes and specifications for products and services
Correct Answer: A 🗳️
Explanation: Only visible for DumpsTests members. You can sign-up / login (it's free).
Question #4
Why are management practices important in digital product and service management?
- A. They provide resources and capabilities to accomplish objectives
- B. They influence the financial outcome of the organization
- C. They define the purpose of the organization
- D. They replace the need for value streams
Correct Answer: A 🗳️
Explanation: Only visible for DumpsTests members. You can sign-up / login (it's free).
Question #5
Why do many digital service providers aim to reduce or eliminate service actions?
- A. To comply with financial and regulatory policies
- B. To strengthen direct personal engagement between users and support staff
- C. To streamline operations and increase consistency by relying more on automation
- D. To ensure every service interaction is handled manually for better control
Correct Answer: C 🗳️
Explanation: Only visible for DumpsTests members. You can sign-up / login (it's free).
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