HP HP2-E18 : HP Service Sales Consultant

  • Exam Code: HP2-E18
  • Exam Name: HP Service Sales Consultant
  • Updated: Jul 22, 2026   Q&As: 66 Questions and Answers

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HP HP2-E18 Exam Syllabus Topics:
SectionWeightObjectives
Customer Needs Analysis & Solution Design30%- Matching services to customer environment
- Designing complete service packages
- Identifying business and technical requirements
Sales Process & Value Proposition25%- Pricing, quoting and contracting basics
- Communicating service value and ROI
- Overcoming objections and closing sales
Service Delivery & Post-Sales Support20%- Renewal and account management
- Service level agreements (SLAs)
- Implementation and handover process
HP Service Offerings & Portfolio25%- Care Pack and warranty services
- HP support and service solutions
- Proactive and reactive service models

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