Salesforce FS-Con-101 : Salesforce Certified Field Service Consultant

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Salesforce FS-Con-101 Exam Syllabus Topics:

Salesforce Certified Field Service Consultant Sample Questions:

1. Universal Containers (UC) wants to schedule Work Orders only if Technicians have the necessary qualifications to complete the designated work.
In which two ways can UC achieve this?
Choose ? answers

A) a Create Skills that relate to qualifications from theSkills tab and assign them to a Service Resource.
B) Leverage the Match Skills Work Rule when scheduling appointments.
C) Create Skills that relate to qualifications from Setup and assign them to a Service Resource.
D) Leverage the Match Skills Scheduling Policy when scheduling appointments.

2. in which two scenarios should a consultant recommend multi day service appointment? Choose 2 answers

A) jobs require multiple stages of work performedby different resources.
B) jobs require consecutive days of work and can span over weekends.
C) Jobs can take longer than the available resources hours in a day.
D) jobs need to be performed at the same site on the same day of the week.

3. How should a Consultant configure Salesforce Field Service to ensure agents and dispatchers can quickly create Work Orders with the appropriate materials?

A) Create Work Types and Locations.
B) Create Work Types with Products Required.
C) Create Work Types with Products Consumed.
D) Create Work Types with Work Order Line Items.

4. Ursa Major Solar would like the technician who performed a customer's initial installation to also perform any subsequent service calls.
Which two actions should the field service administrator take to configure field service to ensure the installation technician is assigned to subsequent service calls?
Choose 2 answers

A) Add the technician as a preferred resource on the account record.
B) Create a child work order for maintenance on the original installation work order.
C) Add the technician as the required resource on the service appointment.
D) Add the preferred resource service objective to the scheduling policy.

5. Some Technicians report that they are unable to log in to the Salesforce Field Service mobile app. The Consultant confirmed that the Technicians have the Salesforce Field Service Resource Licenseand Salesforce Field Service Resource Permissions assigned to them.
How should a Consultant provide access to the Salesforce Field Service mobile app?

A) Modify the user's Profile.
B) Assign a Field Service Mobile License to the user.
C) Modify the user record.
D) Update Public Group membership.

Solutions: