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CA CAT-200 : CA Service Desk Manager r12 Administrator Exam
- Exam Code: CAT-200
- Exam Name: CA Service Desk Manager r12 Administrator Exam
- Updated: Oct 22, 2026 Q&As: 40 Questions and Answers
About CA CAT-200 Exam
Exam knowledge moves fast, and study material that stands still falls behind. DumpsTests notifies you the moment the CA Service Desk Manager r12 Administrator set changes, free for 365 days; after that, future updates cost half price. Your 2026 CAT-200 prep stays current by default.
CA CAT-200 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Configuring Security | 20% | - Security Administration
|
| Creating and Searching for Tickets | 4% | - Ticket Management
|
| Configuring Incident and Problem Management | 4% | - Incident and Problem Configuration
|
| Resolving and Closing Tickets | 4% | - Resolution Process
|
| Administering CA Service Desk Manager | 10% | - Administration
|
| Administering Surveys | 2% | - Survey Administration
|
| Administering Notifications | 16% | - Notification Management
|
| Administering Stored Queries | 4% | - Stored Queries
|
| Configuring Contacts and Groups | 6% | - User Administration
|
| Establishing the Business Data Structure | 6% | - Business Data
|
| Editing and Monitoring Change Orders | 2% | - Change Order Management
|
| Updating Incidents, Problems, and Requests | 2% | - Ticket Maintenance
|
| Administering Service Level Agreements | 16% | - SLA Administration
|
| Exploring the CA Service Desk Web Interface | 4% | - Explore the Interface
|
| Configuring Change Management | 4% | - Change Management
|
CAT-200 Exam — Questions and Straight Answers
60-90 for 50 questions — tighter than it looks once hard items start eating minutes. Train the pace now: assign each question a time budget, flag the stubborn ones, and run full timed sessions in the DumpsTests engine so test day feels like practice, not pressure.
15 domains make up the CA Service Desk Manager r12 Administrator blueprint, led by Resolving and Closing Tickets (4%), Establishing the Business Data Structure (6%), Administering Surveys (2%). The weights show where the vendor concentrates its questions — that's where your hours should concentrate too. The complete outline above details every subtopic.
Delivery is automatic: successful payment emails the product to your mailbox within a minute — install on unlimited computers, and if 2 hours pass with nothing (check spam first), contact us. If you fail: sit the corresponding CAT-200 exam within 60 days of purchase, then submit a scanned enrollment slip and official Score Report PDF within 2 days of the exam — full refund, processed within 7 days. Excluded: exams taken within 3 days of purchase, name mismatches between candidate and payer, and free or expired products. Alternatively, exchange for two equal-value exam products free and keep your updates.
The CAT-200 exam is CA's official certification exam for the Administrator credential. It has never been considered easy — which is precisely why it impresses employers. It also relates to CA Service Desk Manager r12 Professional Exam (CAT-180).
The enrollment fee is USD 150 — not cheap — and the passing score is 70%. Since the fee applies in full to every attempt, each retake doubles down on the cost. The smarter sequence: drill the 40 practice questions from DumpsTests first, book the exam second.
Yes — hesitating is normal, and the free demo exists for exactly that. Download it, get a feel for the CA Service Desk Manager r12 Administrator questions, and decide with confidence. Purchases include 365 days of free updates, with new versions announced by email; after expiry, renew at 50% off.
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