Cisco 642-467 : Integrating Cisco Unified Communications Applications v8.0 (CAPPS v8.0)

  • Exam Code: 642-467
  • Exam Name: Integrating Cisco Unified Communications Applications v8.0 (CAPPS v8.0)
  • Updated: Aug 30, 2026   Q&As: 203 Questions and Answers

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Cisco 642-467 Exam Syllabus Topics:
SectionWeightObjectives
Maintain and Troubleshoot Applications10%- Troubleshoot integration issues
- Diagnose call routing and messaging problems
- Monitor system health and logs
Implement Cisco Unity Connection35%- Configure call management and routing
- Describe architecture and deployment models
- Integrate with Cisco Unified Communications Manager
- Configure system settings, users, and mailboxes
- Implement high availability and networking
Implement Cisco Unified IM and Presence30%- Configure service parameters and presence settings
- Implement high availability and federation
- Describe architecture and components
- Deploy Cisco Jabber and clients
- Integrate with CUCM and LDAP
Implement Cisco Unity Express25%- Describe architecture and deployment options
- Configure users, groups, and mailboxes
- Integrate with CUCM and CME
- Set up auto-attendant and call routing
- Implement VPIM networking
Cisco Integrating Cisco Unified Communications Applications v8.0 (CAPPS v8.0) Sample Questions:

Question 1

You need to configure a Cisco Unity Express module to support multiple auto-attendants. How many simultaneous auto-attendants are supported and how many scripts can be stored on the Cisco Unity Express module?

A. One default and up to 8 custom auto-attendant scripts are supported, and a total of 16 scripts are stored.
B. One default and up to 16 custom auto-attendant scripts are supported, and a total of 17 scripts are stored.
C. One default and up to 8 custom auto-attendant scripts are supported, and a total of 9 scripts are stored.
D. Eight custom auto-attendant scripts are supported and a total of 9 scripts are stored.


Question 2

In which three of the following cases can VPIM Networking be used for messaging? (Choose three.)

A. Cisco Unity and the Cisco Presence Server
B. Cisco Unity and Cisco Unified Communication Manager
C. Cisco Unity and Cisco Unified Contact Center Express
D. Cisco Unity systems where the partner Microsoft Exchange Servers are in different Active Directory forests
E. Cisco Unity with Microsoft Exchange 2000 or Microsoft Exchange 2003, and Cisco Unity with Lotus Domino
F. Cisco Unity and Cisco Unity Express


Question 3

Which three of the following Cisco Unified Presence services must be activated manually in order for Cisco Unified Presence to operate? (Choose three.)

A. Cisco UP Client Profile Agent
B. Cisco UP OAM Agent
C. Cisco UP Config Agent
D. Cisco UP XCP Directory Service
E. Cisco UP SIP Proxy
F. Cisco UP Presence Engine
G. Cisco UP XCP Router
H. Cisco UP Sync Agent


Question 4

When configuring the Cisco IP Phone Messenger feature, a service URL must be defined.
What server address should be configured as the host for the Cisco IP Phone Messenger service?

A. Cisco Unified Communications Manager Subscriber
B. Cisco Unified Communications TFTP Server
C. Cisco Unified Communications Manager Publisher
D. Cisco Unity Connection
E. Cisco Unified Presence Server


Question 5

When troubleshooting an MWI issue in Cisco Unity Connection, which task should you perform in the phone system component at the beginning of troubleshooting?

A. Ensure that the ports are configured for MWI only.
B. Ensure that the pilot number matches the Cisco Unified Communications Manager configured pilot number.
C. Ensure that MWI is enabled for the user.
D. Ensure that the user has the correct phone system assigned.
E. Run the Check Telephony Integration test.


Solutions:

Question 1
Answer: A
Question 2
Answer: D,E,F
Question 3
Answer: E,F,H
Question 4
Answer: E
Question 5
Answer: E

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