Cisco 642-242 : Unified Contact Center Enterprise Implementation(UCCEI)

  • Exam Code: 642-242
  • Exam Name: Unified Contact Center Enterprise Implementation(UCCEI)
  • Updated: Sep 01, 2026   Q&As: 135 Questions and Answers

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Cisco 642-242 Exam Syllabus Topics:
SectionWeightObjectives
Topic 1: Routing and Scripting25%- Precision queuing and skill-based routing
- Dialed numbers, call types, and routing domains
- ICM script design and configuration
Topic 2: UCCE Architecture and Components20%- Unified ICM/CCE solution overview
- Peripheral Gateway (PG), Router, Logger components
- Integration with CUCM, CVP, and Finesse
Topic 3: Reporting, Monitoring and Troubleshooting15%- CUIC and LiveData reporting setup
- System health monitoring
- Common issues and resolution
Topic 4: Integration and Media Configuration15%- CTI integration and route points
- CVP and IVR integration
- Gateway and SIP configuration
Topic 5: Installation and Deployment25%- Software installation and configuration
- High availability and redundancy setup
- Pre-installation requirements and planning

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