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Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:

1. Which three ways can be used to verify the CMS is collecting data from the Communication Manage? (Choose three)

A) The /cms/install/logdir/admin. log shows a link is operational.
B) From the CMS menu, Maintenance: Error Log Report shows calls being transmitted
C) From the CMS menu. Maintenance Connection Status shows a link operational.
D) The arrow an the CMS menu is up
E) The /cms/pbx/3cd<#>/spi.err shows calls being transmitted.

2. In which communication method form is the Call Distribution Method (far example, Expert agent Distribution Last Occupied Agent)

A) Agent Login ID farm
B) VDN farm
C) Hunt Group farm
D) Vector farm

3. A customer wants to optimize agent resources while also servicing calls in queue.
Which Advocate feature will meet this requirement? I

A) Percent Allocation Distribution
B) Service Objective
C) Dynamic Queue Position
D) Predicted Waft Time

4. After configuring a CMS system, which log file needs to he checked to verify set has completed successfully?

A) /var/adm/messages
B) /tmp/install.log
C) /var/log/cms_nstall.log
D) /cms/install/logdir/adminlog
E) /cms/install/canfig.sog

5. Which three statements describe the benefits of Best Service Routing (BSR)? (Choose three.)

A) BSR follows a specified strategy far skill selection.
B) BSR balances and improves service across enterprise.
C) BSR improves agent utilization.
D) BSR creates a virtualized pool of agent resources.
E) BSR decreases titer workload across sites.

Solutions: