Avaya 6201-1 : Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Exam

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Avaya 6201-1 Exam Syllabus Topics:

Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:

Question 1

Which Call Center package includes Expert Agent Selection (AES)?]

A. Call Center Elite
B. Call Center Introductory
C. Call Center Basic
D. Call Center Standard

Question 2

A small but growing software firm is currently subcontracting a call centre to answer its technical support calls. The contact with the agency limits the number of simultaneous tech support calls to 50.
Which vectoring option provides the capability to limit the number of active calls and send the surplus to a busy treatment?

A. Target service level
B. Activate on oldest call waiting
C. expected Wait Time (EWT)
D. VDN counted calls

Question 3

Far data to be available universally, the "measured Field in CM must be administered to which setting?

A. Measured: survivable
B. Measured: both
C. Measured: external
D. Measured: internal

Question 4

Which command is used to find the current CMS release?

A. pkginfo -p cm
B. pkginfo -x cms
C. pkginfo cms
D. pkginfo -r cms

Question 5

Which two statements about CMS and CM connectivity are true? (Choose two)

A. If the switch uses a processor Ethernet instead of a CLAN card, it must use a direct connect to the CMS through a network.
B. The switch and CMS can he connected through a network.
C. If the switch uses a CLAN card, the switch must be direct-connected to the CMS
D. The switch can have a direct-connect to the CMS

Solutions: