EXIN ITIL Deutsch : ITIL V3 Foundation (ITIL Deutsch Version)
- Exam Code: ITIL Deutsch
- Exam Name: ITIL V3 Foundation (ITIL Deutsch Version)
- Updated: Sep 13, 2026 Q&As: 505 Questions and Answers
About EXIN ITIL Deutsch Exam
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EXIN ITIL Deutsch Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Key Concepts of Service Management | - Services and service relationships - Value, outcomes, costs, and risks |
| Topic 2: ITIL Service Value System (SVS) | - Service value chain - Governance - Continual improvement - Guiding principles |
| Topic 3: The Four Dimensions of Service Management | - Organizations and people - Value streams and processes - Information and technology - Partners and suppliers |
| Topic 4: ITIL Practices Overview | - Technical management practices - Service management practices - General management practices (e.g., incident, change, problem management) |
EXIN ITIL V3 Foundation (ITIL Deutsch Version) Sample Questions:
Welche Praxis verwendet Techniken wie SWOT-Analyse, Balanced Scorecard-Überprüfungen und Reifegradbewertungen?
- A. Serviceanforderungsverwaltung
- B. Vorfallmanagement
- C. Kontinuierliche Verbesserung
- D. Problemmanagement
Correct Answer: C 🗳️
Was wird durch das Service-Wertesystem beschrieben?
- A. Dienstleistungen, die auf einem oder mehreren Produkten basieren und auf die Bedürfnisse einer bestimmten Verbrauchergruppe zugeschnitten sind
- B. Gemeinsame Aktivitäten eines Dienstanbieters und eines Dienstkonsumenten, um eine kontinuierliche gemeinsame Wertschöpfung sicherzustellen
- C. Wie alle Komponenten und Aktivitäten der Organisation als System zusammenarbeiten, um Wertschöpfung zu ermöglichen
- D. Wie man den systemischen Ansatz des Leitsatzes Ganzheitlich denken und arbeiten anwendet
Correct Answer: C 🗳️
Was ist der PRIMÄRE Nutzen eines Änderungsplans?
- A. Zur Verwaltung von Notfalländerungen
- B. Zum Verwalten von Standardänderungen
- C. Zur Unterstützung der „Incident Management“-Praxis und der Verbesserungsplanung
- D. Um Änderungen zu planen und Konflikte zu vermeiden
Correct Answer: D 🗳️
Welche Anforderungen werden an alle Service-Desk-Mitarbeiter gestellt?
- A. Demonstration emotionaler Intelligenz
- B. Fähigkeiten zur Ursachenanalyse
- C. Kenntnisse in Telefonietechnik
- D. Ausgezeichnete technische Kenntnisse
Correct Answer: A 🗳️
Welche Aussage zur Praxis der „kontinuierlichen Verbesserung“ ist RICHTIG?
- A. Die Geschäftsleitung sollte ein einziges Register zur kontinuierlichen Verbesserung führen.
- B. Die Teilnahme an der kontinuierlichen Verbesserung sollte auf ein kleines, engagiertes Team beschränkt sein.
- C. Den an der kontinuierlichen Verbesserung Beteiligten sollten Schulungen angeboten werden.
- D. Es ist die Aufgabe der Geschäftsleitung, Verbesserungsinitiativen zu genehmigen.
Correct Answer: D 🗳️
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