HP HP5-H10D : Delta -Selling HP PPS ServiceOne Services

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HP HP5-H10D Exam Syllabus Topics:

HP Delta -Selling HP PPS ServiceOne Services Sample Questions:

Question 1

What is an example of the value that HP PPS Services offer to your customers?

A. Customers can save up to 63% on new hardware purchased under an HP Care Pack Service.
B. A customer's IT staff can be trained by HP to quickly repair printer faults.
C. Customers have security for lost laptops and desktops due to a mobile workforce.
D. Customers can save up to 44% of the cost of an out-of-warranty repair.

Question 2

What percentage of savings does HP Care Pack Services bring to customers compared to single
out-of-warranty repairs?

A. 34%
B. 14%
C. 24%
D. 44%

Question 3

For a customer that has HP Care Pack coverage, when is the service start date of HP Post Warranty Care
Pack Services?

A. The date of the hardware purchase
B. One day after the HP base warranty expires
C. The HP Care Pack Services registration date
D. One day after expiration of the HP Care Pack Service

Question 4

Which services correspond when a customer says yes to the following discovery question:
"Does your IT budget require a different payment term than up-front?"

A. HP Onsite Repair
B. HP Defective Media Retention
C. HP Care Pack Services
D. HP Standard Contractual Services

Question 5

When is the best time to propose HP Contractual Services for hardware already covered with HP Next
Business Day Onsite Care Pack Service?

A. Any time during the hardware lifecycle
B. At the time of the HW purchase
C. Upon expiration of a service engagement
D. Prior to the HW purchase

Solutions: