Avaya 3302 : Avaya Contact Center Control Manager Implementation and Maintenance Exam

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Avaya 3302 Exam Syllabus Topics:

Avaya Contact Center Control Manager Implementation and Maintenance Sample Questions:

Question 1

A customer with Avaya Contact Center Control Manager (ACCCM) would like to Share employee information with a third party application. They want to include an e-mail address and building information, such as floor and office number. When they attempt to configure the employees user profiles, they do not see the user defined fields in which to enter the information.
Which statement describes the configuration requited to meet the customer's needs?

A. Check Export to External Systems at the system parameter level.
B. Enable UDFon eachuser'sprofile.
C. Check Export to External Systems on the user's profiles.
D. Enable UDFthe system parameterlevel.

Question 2

You have been asked to configure the Avaya Contact Center Control Manager (ACCCM) server to integrate with Avaya Call Recorder. You have completed the configuration and you are trying to add a Recorded Extension-Conferenced to Avaya Call Recorded. ACCCM is giving the below message when you save the extension:
WFO: Object reference not set to an instance of an object. WFO: Error saving CSCM Recorder item (Extension) number = 1000001) to CSCM serve http://l35.122.17.185:8080.
Which two statements describe the causes of this problem? (Choose two.)

A. The web service userpassword was not configured correctly.
B. The CallRecorded wasnot added to the location.
C. The databaseusername was not configured correctly.
D. The database passwordwas notentered correctly.

Question 3

What arc three advantages of the Audit Server? (Choose three.)

A. the ability to schedule delayed saves during maintenance hours
B. auditing to a single field level
C. abilitytoprovide a Security Firewall to Avaya Contact Center Control Manager (ACCCM)
D. the ability to rollback the CM administration
E. unlimited database entries
F. the ability to restart the License, Provisioning, and Synchronizer services in Windowsin event of afailure

Question 4

A customer has Avaya Contact Center Control Manager (ACCCM) and needs you to connect it to an Avaya Call Management System (CMS) and create a Solaris user at the root level of configure Roles Based Access Control (RBAC) with user database permissions on the CMS database. Which two statements ate accurate regarding connecting to a CMS? (Choose two.)

A. If connecting to CMS version 14.x or earlier, you need the IBM Informix driver. If connecting to alaterversion, you need the Openlink driver.
B. You need to useaSolaris User.
C. You can connect to all versions of CMS with the Openlink driver.
D. If connecting to CMS versionof CMSor earlier, you need the Openlink driver. If connecting to a later version, you need the IBM Informix driver.
E. The CMS Supervisor must beinstalledon the ACCCM Server.

Question 5

A customer provided a Windows 2008 R2 Server (or an Avaya Contact Center Control Manager (ACCCM) installation. You have to verify the Internet Information Server (IIS) settings Which two IIS component are necessary for ACCCM? (Choose two.)

A. MessageQueuing
B. ASP CGI
C. WebDAV Publishing
D. ActiveServerPages
E. enable Network DTC access

Solutions: